A claim must be notified to the Family & Medical Takaful Claims Department in writing immediately after the event.
Inform Takaful IKHLAS by contacting our Customer Service at 03-2723 9999 (office hours) or go to the nearest branch and fill the claims forms provided in the website.
The claim form must be completed and signed by the Claimant/Participant.
As for Death claim, the claim form must be completed and signed by the rightful claimant to whom the benefit is payable in the following manner:-
Wasi - The statement must be completed and furnished by the named person in the wasi form.
Beneficiary who is nominated under conditional hibah – The statement must be completed and furnished by person(s) whom the benefit is to be payable. For minor cases, the statement must be completed by his parents or legal guardian.
Assignee – The statement must be completed and furnished by Assignee.
Obtain and forward all the necessary documents to support the claim to the Family & Medical Takaful Claims Dept.
All photocopies of documents to support the claim must be certified as true copy by a Commissioner of Oath or Branch Manager or any of Family & Medical Takaful Claims personnel.
For Medical Claim reimbursement, original bill and receipt is required for our processing.
All required documents must be supplied by the claimant at the expense of the claimant.
Download document checklist – Family Claims here.