24-Hour Bantuan IKHLAS Road Assist

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Guide

   

FAQ

 

 
24-Hour Bantuan IKHLAS Toll Free Call Center 1-800-88-1186

Participants can access our call centre 24 hours a day, 365 days a year.

 
24-Hour Accident and Breakdown Towing Services
Accident:Participants will be provided with FREE 24-hour towing service to the nearest police station to lodge a police report and then to Takaful IKHLAS’ authorised panel workshop within 100 km* from accident site.
Breakdown:Participants will be provided with FREE 24-hour towing service to participants’ preferred workshop within 100 km* from the breakdown site.

*For distance exceeding 100 km, an additional charge of RM2.00/km will be imposed and will be borne by participants.

 
24-Hour Roadside Assistance

Up to a maximum of RM300 for the following roadside assistance:

  • Jump Start and Battery Replacement Services (Cost of new battery to be borne by participants)
  • Changing of Flat Tyre Services (Cost of new tyre to be borne by participants)
  • Petrol Assistance Services (Cost of the petrol to be borne by participants)
 
Transmission of Emergency Information

Upon request, we will send urgent messages (call or text message) to participants’ family, friends and business colleagues during an emergency for FREE.

 
Locksmith Services

If you are locked out of your car, we will arrange for a locksmith to assist and unlock your car for FREE.

 

If it is not possible to unlock it, we will arrange for FREE car towing to the nearest Takaful IKHLAS’ Panel of Workshop or your preferred workshop up to a Maximum Limit of RM300.00 per event (round-trip).

 
Other services

We will arrange for a Chauffeured Driven Car, Taxi or Car Rental Services at special rates to help participants to:

  • Continue journey
  • Return to residence
  • Return to the Takaful IKHLAS's Panel of Workshop or participants’ preferred workshop when repairs to participants’ car is completed
    *Cost of the Chauffeured Driven Car, Taxi and Car Rental will be borne by the participants.

Accident Management Services

  • We will arrange the attendance of Emergency Services such as Ambulance, Police or Fire Brigade.

Arrangement of Hotel Accommodation

  • In the event of a breakdown or accident that happens late at night and participants require hotel accommodation, we shall arrange hotel accommodation for participants.
    *Cost of the hotel stay will be borne by the participants.
GEOGRAPHICAL LIMIT
Coverage of Bantuan IKHLAS service is applicable in Malaysia and Singapore and the region of South Thailand and Brunei within 25km radius of the Malaysian border only.
Dial 1800-88-1186 for 24-Hour Bantuan IKHLAS Road Assist or download the 24-Hour Bantuan IKHLAS Road Assist Mobile App for assistance.

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