Pillar 1 : Takaful Made Accessible

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PILLAR 1

TAKAFUL MADE ACCESSIBLE

Description

We offer an active engagement model wherein Takaful IKHLAS customers are aware of:

  • Multi-channel options & accessibility for purchase and enquiry.
  • Where and how to provide feedback, suggestions and to complain.

Expected Outcome

Better Engagement & Improved Services

N0.

COMMITMENT

SERVICE LEVEL

1.1

We will make takaful products easily accessible via various channels, physically and virtually, to obtain information, purchase or make enquiries.

  1. We offer an active engagement for customers:
    Customers are provided with online channel https://www.takaful-ikhlas.com.my/ for online subscription of motor and selected non-motor products.

  2. Our products offerings are easily accessible via various channels, physically and virtually.

  3. More channels will be made available for customers to reach us in the future.

1.2

We will actively seek feedback, suggestions or complaints on how we can serve customers better.

  1. We are committed to provide efficient and effective services in handling enquiries and complaints. You can contact Takaful IKHLAS through these channels:

    Channel Details
    General Line 03-27239999
    Customer Call Center 03-27239696
    Fax 03-27239998
    Email ikhlascare@takaful-ikhlas.com.my
    Complaints complaints@takaful-ikhlas.com.my
    Website www.takaful-ikhlas.com.my
    Facebook https://www.facebook.com/TakafulIkhlas/
    Branches 13 branches nationwide (Branches locator : https://www.takaful-ikhlas.com.my/ikhlas-contact/locate-us
    Pengurusan Perhubungan Pelanggan,
    Takaful IKHLAS,
    Tower 11A, Avenue 5,
    Bangsar South,
    No. 8, Jalan Kerinchi,
    59200 Kuala Lumpur

  2. We are committed to conduct periodic customer satisfaction feedback findings to ensure that customers’ needs are fulfilled.

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