Faced with a tragedy in
life? Are you one of our participants? If yes,
we are here to help you. There are various types
of claims that we handle and they are:
Death Claims
Immediate Death Expenses
Total Permanent Disability (TPD)
Hospital Benefit (HB)
Waiver of Contribution (WC)
Critical Illness
Family Income Benefit
How to submit a Family Takaful
Claim
1. A claim must be notified to the Family Takaful
Claims Department in writing immediately after
the event. Please contact 03-78011323 /1327 to
obtain a claim form.
2. Claimant’s statement must be completed
and signed by the rightful claimant (s) to whom
the benefit is payable in the following manner:-
Wasi
The statement must be completed and furnished by the named person in the wasi
form.
Proposed Hibah
The statement must be completed and furnished
by person(s) whom the benefit is to be payable.
For minor cases, the statement must be completed by his parents or legal guardian.
Assignee
The statement must be completed and furnished
by Assignee(s).
3. Obtain and forward all the necessary documents
to support the claim to the Family Takaful
Claims Department. Please refer to claims supporting
documents listed below.
4. All photocopies of documents to support the
claim must be certified as true copy by a Commissioner
of Oath or any of Family Takaful Claims personnel.
5. All documents required must be furnished by
the claimant at the claimant’s expense.
Claims Supporting Documents
List
Document Required
Type
of Claim
Death
Total Permanent Disability
Immediate
Death
Expenses
Waiver
of Contribution /Family Income Benefit
**
Hospital Income Benefit
Critical Illness
Claim
Form
X
X
X
X
Physician’s
Statement
X
X
X
X
Death
Certificate (certified copy) / Burial
Permit
X
X
X
Original
Certificate Contract
X
X
X
Police
Report / Post Mortem Report
(accident case only)
X
X
X
Proof
of Age i.e. photocopy of IC / Birth
Certificate
X
X
Proof
of Relationship between claimant & participant
i.e. marriage certificate
X
X
Hospitalization
Claim Form
X
Certificate
of Hospitalization, if required
X
Discharge
Note
X
Critical
Illness Claim Form
X
Certificate
of Medical Attendant (Critical Illness)
X
Supporting
Medical Reports e.g. Pathology Report
for Cancer
X
Letter
of Administration
X
Claim
Release Form
X
X
X
Note : 1) ** denotes the claim for this benefit
should be made through Death/TPD claim’s
form. 2) For further enquiries on the Claims Procedure,
please do not hesitate to contact Family Takaful
Claims Department at 03-2723 9784/82
