We at Takaful IKHLAS would go to great length to ensure all our valued participants are well protected. Under our Comprehensive Motor Takaful plan, we have great pleasure to ensure our assistance would reach you with the shortest possible time through our Bantuan IKHLAS 24 Hours Emergency Roadside Assistance service.

All you need to do is dial the following number 1-800-88-1186 for our assistance in event of mechanical breakdown or road accident.

Assistance Services

1. Towing & Emergency Assistance.
If the vehicle breaks down and is immobilized, our call centre will organize & pay up to a maximum of RM200.00 (RINGGIT MALAYSIA TWO HUNDRED) on roadside repair and/or towing of the vehicle to the nearest repairer or safe storage place or the drivers/passengers place of residence.

2. Roadside Assistance.
Includes delivery & installation of new battery, jumpstart, flat tyre assistance & delivery of fuel (cost of tyre, battery & fuel are borne by the participant).

3. Car Replacement.
MASA will provide Car Replacement for three (3) days. For Motor Accident claim above RM10,000.00 will be on a reimbursement basis and up to a maximum of RM300.00 (RINGGIT MALAYSIA THREE HUNDRED) only.

4. Alternative Travel Assistance
Members’ car takes an alternative one (1) way mode of transportation by road, rail or air. MASA will pay for such transportation on a reimbursement basic up to RM100.00 (RINGGIT MALAYSIA ONE HUNDRED) provided the member is traveling at least 100 km away from residence at the time the vehicle is immobilized due to normal breakdown for more than forty eight (48) hours. **vehicle must be inspected and repaired at MASA appointed workshops only.

5. Alternative Accommodation Assistance.
MASA will arrange hotel accommodation for one (1) night stay on a reimbursement basis up to RM100.00 (RINGGIT MALAYSIA ONE HUNDRED) provided the member is traveling at least 100 km away from residence at the time the vehicle is immobilized due to normal breakdown for more than forty eight (48) hours. **vehicle must be inspected and repaired at MASA appointed workshops only.

6. Emergency Evacuation Assistance.
In the event of an accident MASA will arrange for ambulance or other means of transportation to send the member to the nearest medical centre or hospital.

7. Vehicle Repatriation Assistance
If the vehicle repair works cannot be carried out locally or in the workshop in which the vehicle has been towed to as in Section 3.1 Towing and Emergency Assistance), MASA will assist the member in the repatriation of the vehicle to the member’s home at the cost of the member. The member must pay the said cost immediately and in full.

8. Notification in the event of an emergency
In the event of an emergency, MASA will undertake to keep the member’s immediate family or company informed of any such situation.

9. PUSPAKOM Computerised Vehicle Inspection
To ensure the roadworthiness of the vehicle, the member can send their vehicle to any of PUSPAKOM centres nationwide for an 8-point inspection and enjoy RM5.00 (RINGGIT MALAYSIA FIVE) discount. Members must inform MASA Call Centre prior to inspection.

10. Privileged CAR Rentals.
Members will enjoy up to 30% discount on car rentals from AVIS on condition that the member is above the age of 23, is a valid credit card holder and in possession of a valid driving license. All car rentals and other costs incurred will be borne totally and directly by the member.

11. Privileged Hotels and Resorts.
Member will enjoy special discounts up to 50% at selected hotels and resorts. Please call MASA for the participating hotels and resorts. All costs incurred will be borne totally and directly by the members.