Takaful Solution Provider in Malaysia - auto insurance, auto takaful, car insurance, education plan, fire insurance, health insurance, home insurance, home takaful, hospitalization benefit, insurance, medical protection, motor, motor insurance, motor takaful, mrta, mrtt, personal accident, takaful, takaful provider, travel insurance, motor policy Takaful Solution Provider in Malaysia - auto insurance, auto takaful, car insurance, education plan, fire insurance, health insurance, home insurance, home takaful, hospitalization benefit, insurance, medical protection, motor, motor insurance, motor takaful, mrta, mrtt, personal accident, takaful, takaful provider, travel insurance, motor policy
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You are here: Home > IKHLAS Care > Customer Satisfaction Survey

Customer Satisfaction Survey Form - General Claims (Motors)

It is our goal to achieve total customer satisfaction. Your feedback will help us serve you better. Please take a few
minutes to fill up this questionaire. Thank you.


1)
Particulars
    Date :
  Customer Name :  
  Claims No. / Certificate No. / IC No :  
  Contact Number :  
  Agent Name :  
         
2)
Method of Survey
: By Phone
     
         
3)
Customer Comments
 
Poor
Unsatisfactory
Average
Good
Excellent
i) Quality
           
  a) Claims submission process            
  i) User friendliness of claim forms :
  ii) Clarity of claims submission process :
  iii) Received SMS on  
Yes
No
     
      1. Claims Notification :      
      2. Approval to Workshop :      
  b) Time taken for claims settlement :
      Please state number of days taken :    
  c) Workshop            
  i) Quality of service provided :
  ii) Time taken for repair :
      Please state number of days taken : days    
  d) Adjuster (specific to theft claims only)            
  i) Quality of service provided :
               
 
ii) Services (where applicable)
           
  a) TISB's Staff (i.e. Claims Dept., Call
    Centre, Customer Service)
           
  i) Profesionalism / Service Provided :
  ii) Product / Process knowledge :
  b) TISB Agent            
  i) Service provided :
  ii) Product / Process knowledge :
  c) Response to complaint :
               
4)
Others Supporting Services
   
Aware?
Important?
Have Used?
       
Y
N
Y
N
Y
N
  a) Bantuan IKHLAS (car towing)    
  b) Repair Tracker (repair status through website and
    sms)
   
  c) Call Centre, 03-7801 1488 (queries) :  
  d) ikhlascare@takaful-ikhlas.com.my (queries through
    e-mail)
:  
  e) complaint@takaful-ikhlas.com.my (complaint
    through e-mail)
:  
                   
5)
Overall
  Poor Unsatisfactory Average Good Excellent
  a) Where do you position Takaful IKHLAS Sdn
    Bhd in terms of overall performance
    compared to your other Takaful / Insurance
    provider?
:
  b) Other Comments :
  c) Areas to be improved :
       
 
Thank you for participating in our survey. Your opinions and comments will be used to improve our service to you.
     

Takaful Solution Provider in Malaysia - auto insurance, auto takaful, car insurance, education plan, fire insurance, health insurance, home insurance, home takaful, hospitalization benefit, insurance, medical protection, motor, motor insurance, motor takaful, mrta, mrtt, personal accident, takaful, takaful provider, travel insurance, motor policy

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Takaful Solution Provider in Malaysia - auto insurance, auto takaful, car insurance, education plan, fire insurance, health insurance, home insurance, home takaful, hospitalization benefit, insurance, medical protection, motor, motor insurance, motor takaful, mrta, mrtt, personal accident, takaful, takaful provider, travel insurance, motor policy