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In today’s world of increased global competition,
taking full advantage of each customer interaction has
become a strategic imperative. For Takaful IKHLAS , the
focal point of building strong relationships with customers
is IKHLAS Care. Given the potential magnitude of this
interaction, IKHLAS Care has the opportunity to make
our customer interactions more personalized. It is hoped
that you will find IKHLAS Care necessary should you need
any further assistance on enquiries or complaints.
Customer
Service Centre
The following services are provided at the CSC:
Payment - cash, cheque or credit card
Immediate quotation- quotation for Motor, Houseowner/Householder,
Fire
Policy Renewal/ Cover Note-immediate issuance of
covernote
Enquiries-handling general enquiries
Sale of gift items
Working hours
MON-THUR : 8.30 am – 5.30 pm
FR : 9.00 am – 5.00 pm
Please click here for our Customer Service Branches
Network
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Call
Centre
If you have any queries or wants to know more about our products and services,
you can reach us at:
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Complaints
Unit
Customer Relationship Management (CRM)
IKHLAS Point
Tower 11A, Avenue 5
Bangsar South, No. 8 Jalan Kerinchi
59200 Kuala Lumpur
Email us : complaints@takaful-ikhlas.com.my
How to make a complaint
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Online Customer Care System
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