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Vision
Takaful IKHLAS aspires to be the preferred provider
of
financial protection services guided by Islamic principles
and values.
Mission
We are committed to delivering value-added products
and
quality services through competent staff, effective
distribution networks and a technology that supports
efficient business management and innovation in a creative,
dynamic and aggressive environment. Business
acquisition will be driven by a clear understanding
of
market needs and orderly growth.
Core Values
Our values transcend throughout the
entire organisation. These principles will guide us
to succeed in our business, and will serve us well
ahead into the future from day-today business operation
to product development and customer service.
Islamic Values
We shall establish a fully moral and ethical company whose people are strong
in religious values and live by the highest ethical standards.
Our Company
We shall build a Team that takes personal responsibility for the delivery of
our services and promises to our participants and business partners. We shall
consciously seek to develop our staff and agents in their chosen careers and
instil in them a sense of pride and ownership in the Company.
Financial Strength
We shall earn the confidence of our participants by building a reputation for
fair and prompt claims services and ensuring the financial stability of the
Company. We believe that these form the foundation of their security.
Customer Centric
We believe that by being proactive and meeting the changing needs of our participants
through value-added products and services, we will meet the aspirations of
all our stakeholders.
Quality Culture
We believe in doing the right things right the first time and every time. Quality
and continuous improvement shall be the key drivers in all our management processes.
QUALITY POLICY
To create an Islamic Financial Institution that is dynamic and progressive by :
1. Involving all employees in improving all activities on a continuous basis to meet or exceed the expectations of customers.
2. Embedding a continuous improvement process which unites Takaful IKHLAS in
its commitment towards a quality culture through :
• Inspired leadership
• Teamwork
• Professionalism
• Inculcation of Islamic Values
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