|
Vision
Takaful IKHLAS aspires to be the preferred provider of financial protection services guided by Islamic principles and values.
Mission
We are committed to deliver value-added products and quality services through
competent staff, effective distribution networks and with a technology that supports
efficient business management and innovation in a creative, dynamic and aggressive
environment. Business acquisition will be driven by a clear understanding of market
needs and orderly growth.
Core Values
Our values transcend throughout the entire organisation. These principles will guide
us to succeed in our business, and will serve us well ahead into the future from
day-to-day business operation to product development and customer service.
Islamic Values
We shall establish a fully moral and ethical company whose people are strong in
religious values and live by the highest ethical standards.
Our Company
We shall build a Team that takes personal responsibility for the delivery of our services
and promises to our participants and business partners. We shall consciously seek to
develop our staff and agents in their chosen careers and instill in them a sense of
pride and ownership in the Company.
Financial Strength
We shall earn the confidence of our participants by building a reputation for fair and prompt claims services and ensuring the financial stability of the Company. We believe that these form the foundation of their security.
Customer Centric
We believe that by being proactive and meeting the changing needs of our
participants through value-added products and services, we will meet the
aspirations of all our stakeholders.
Quality Culture
We believe in doing the right things right the first time and every time. Quality and continuous improvement shall be the key drivers in all our management processes.
QUALITY POLICY
To create an Islamic Financial Institution that is dynamic and progressive by:
1. |
Involving all employees in improving all activities on a continuous basis to meet or exceed the expectations of customers. |
| |
|
2. |
Embedding a continuous improvement process which unites Takaful IKHLAS in
its commitment towards a quality culture through :
-
Inspired leadership
- Teamwork
- Professionalism
- Inculcation of Islamic Values
|
OUR CULTURE ATTRIBUTES
The Company’s Vision and Mission have been carefully thought out. All these
would become futile if we do not support and drive the achievement of this
Vision and Mission with appropriate behavior i.e. the right culture.
Together, we will achieve our purpose through the practice of the following
attributes:
1. |
IKHLAS Values |
2. |
Quality mindset |
3. |
Results Driven |
4. |
Leadership |
5. |
Professionalism |
6. |
Customer-Centric |
7. |
Communication |
8. |
Teamwork |
|
