|
We aim to provide comprehensive Family and General Takaful protection. We place
strong emphasis on product innovation coupled with differentiating features to
ensure market acceptance.
Our Family protection products focus on savings or investment-linked plans and
mortgage protection plans. The general protection offerings feature innovative plans
to cover properties such as vehicles, buildings and other assets. In the long-term,
we will continue to broaden our product range to meet the changing needs of our
customers.
These plans are underwritten to cater for various categories of customers, from
middle to lower-income groups including the rural markets, as part of our social
responsibility.
Our services, on the other hand, are supported by the state-of-the-art technology,
designed to ensure accuracy and timeliness of information. This will help enhance our
efficiency and professionalism when dealing with customers, as well as add value for
our stakeholders.
Amongst the support that Takaful IKHLAS has in place
are:
1. |
Point of Sales (I-POS) System |
| |
This system provides direct linkage to quotations and sales illustrations, which
are convertible policies (certificates). It also generates Financial Need Analysis,
online underwriting and approval. |
| |
|
2. |
e-IKHLAS |
| |
Takaful IKHLAS has launched e-IKHLAS, a transaction mode that allows
customers to purchase motor policy (certificates), both new and renewal, online
directly with Takaful IKHLAS. |
|
3. |
e-Non Motor |
| |
As part of the Company’s continuous efforts to introduce new transaction channels, Takaful IKHLAS has introduced e-Non Motor. This channel allows agents to issue an online cover note for non motor coverage such as fire, houseowner/ householder, personal accident and travel personal accident and certificate for marine takaful. |
| |
|
4. |
e-Zi Claim Drive In |
| |
We take our motto “ease of doing business” a little step further by offering
drive-in fast claim settlement service we called e-Zi Claim Drive In. This will
ensure hassle free claims service for minor claims. Not only will it provide best
service to our customers in dealing with minor claims, but also minor losses that
are not exaggerated by workshop. |
| |
|
| |
Through e-Zi Claim Drive In claim settlement, a damage assessor will be on site
for an on the spot claim assessment, claims under RM3,000 and cheque
processing will be completed within the hour. |
| |
|
5. |
Electronic Claims Estimation System |
| |
This system is able to electronically transmit estimates and claims information
between Takaful IKHLAS, the motor repairer and external adjuster. All claims
are approved within 24 hours. |
| |
|
6. |
Bantuan Ikhlas 24 Hours Roadside Assistance |
| |
This service provides 365 days of round-the-clock assistance to participants in the
event of an accident or breakdown. Upon request, the call centre can help
deploy towing facility, allowing your vehicle to be sent to the nearest panel
workshop. |
| |
|
7. |
e-Covernote |
| |
This service is electronically linked to JPJ insurance system. it provides online,
hassle-free renewal and issuance of cover note and road tax disc at a single
location. This is part of our desire to provide related services under one roof to
our participants. |
|
