Takaful IKHLAS has, within the Five years of our operations, established a strong presence in the provision of Islamic financial protection services. Today, our reputation in the market as a dynamic 'brand' precedes us.

Thus far, more than 400,000 individuals and corporations have placed their trust in us, and become our participants (policyholders).

Our commitment and adherence to values that we cherish, coupled with the application of appropriate technology in conducting business, have earned us a sound reputation for our ethical approach and service delivery.

Our portfolio comprises a comprehensive range of Family, General and Group Takaful Plans and Riders for individuals and commercial enterprises, with more being planned in the not too distant future. Our distribution/service channels comprise of highly knowledgeable and welltrained people with whom our staff work closely. These channels comprise of 4,000 agency personnel, brokers, financial institutions, motor franchise-holders, cooperatives and Islamic organisations.

Within three years, we have established an extensive agency network with our presence in all the major centers as well as a number of smaller towns throughout Peninsular Malaysia including Sabah and Sarawak. The high ethical standards we have set for our staff and business partners, can be seen in our responsiveness to our customers and our reputation for fair and fast claims. We have no 'backlog' in claim payments with approvals given within 24 hours in many cases.

In line with our commitment to excellence, we have put in place a performance management system, based on meritocracy, for our employees. We have also engaged consultants to conduct a thorough competency map for all employees with a view to enhancing their skills set. We have also conducted a value-system based programme for all our employees to further inculcate conformity to our core values.

Our use of technology has been both deliberated and well thought out. Towards this end, we have invested considerably in this area in support of our philosophy of creating efficiency and effectiveness in serving our participants and business partners.

Aside from acquiring the latest technology to drive our front- and back-end processes, and integrate the same, we were among the first to utilise the e–Covernote System linking Takaful IKHLAS with the Road Transport Department or JPJ. Additionally, we have in place an Electronic Claims Estimation System that considerably speeds up the assessment of motor claims. We have also deployed an agency portal called I-POS that enables agents to track their business portfolios.

On the corporate front, our parent company, MNRB Holdings Berhad (MNRB) or formerly known as Malaysian National Reinsurance Berhad, has increased our Paid-Up Capital to RM195 Million in compliance with the requirements of the authorities and grow our business in the Takaful industry.

Looking ahead, the prospects for the next two years looks promising for not only our Company but also for our participants and business partners as we further consolidate our position and strive to provide better benefits to all our stakeholders. Insya Allah, much will be accomplished. Our objective is to establish Takaful IKHLAS as the preferred provider of Islamic financial protection services and we will leave no stone unturned to achieve this.