Takaful Ikhlas Sdn. Bhd. (Takaful IKHLAS) was incorporated on 18 September 2002 and is a wholly-owned subsidiary of MNRB Holdings Berhad.
Takaful IKHLAS has, within the ten years of its operations, established a strong presence in the provision of Islamic financial protection services based on the Takaful System, which stresses on a spirit of cooperation and joint responsibility among participants. Today, the Company is widely known in the market as a dynamic "brand".
Thus far, more than 1.8 million individuals and corporations have placed their trust in the Company and become its certificate holders (participants).
Takaful IKHLAS’ commitment and adherence to values that cherished, coupled with the application of appropriate technology in conducting business have earned the Company a sound reputation for its ethical approach and service delivery.
The Company offers individuals and commercial enterprises a comprehensive range of Family, Group and General Takaful Plans and Riders, with more being planned in the not too distant future. The distribution/service channels comprise highly knowledgeable and well-trained people. These channels comprise more than 6,000 agency personnel, brokers, financial institutions, motor franchiseholders, co-operatives and Islamic bodies.
Within two years, the Company has established an extensive agency network. The Company has 11 branches located in Selangor, Sungai Petani, Kota Bahru, Johor Bharu, Kuching, Kota Kinabalu, Melaka, Kuantan, Ipoh, Terengganu and Putrajaya. High ethical standards have been set for both staff and business partners as evidenced by Takaful IKHLAS’ response to customers and growing reputation for ensuring fair and fast claims settlement. There are no "backlog" in claim payments with approvals given within 24 hours for many cases.
The use of technology has been both deliberated and well thought out. The Company has invested considerably in this area in support of its philosophy of creating efficiency and effectiveness to serve its participants and business partners.
Aside from acquiring the latest technology to drive both front and back-end processes, and integrate the same, Takaful IKHLAS was among the first to utilise the e-Cover Note System linking Takaful IKHLAS with the Road Transport Department or JPJ. Additionally, the Company has in place an Electronic Claims Estimation System that considerably speeds up the assessment of motor claims. In addition, an agency portal, I-POS, has been established to enable agents to track their business portfolios. Takaful IKHLAS was also the first to introduce both new and renewal motor takaful purchases called e-IKHLAS.
The Company has also introduced an e-Marine portal which enables selected agents and banks to issue certificates of cover immediately for their marine cargo Takaful needs. An existing e-Cover Note System has also been expanded to include Non-Motor takaful business that allows the Company’s agents to issue Fire, Houseowner, Householder and Personal Accident certificates for its clients.
Takaful IKHLAS’ objective is to be the preferred provider of Islamic financial protection services and towards this end, will leave no stone unturned to achieve this.
The Company has an Authorised Capital of RM500 million and a Paid-up Capital of RM295 million.