24 HOURS BANTUAN IKHLAS

1-800-88-1186

General Line: 03 27239999
Fax: 03 27239998
IKHLAS Care: 03 27239696
Salam IKHLAS: 03 27239696
Email: ikhlascare@takaful-ikhlas.com.my
 complaints@takaful-ikhlas.com.my

Innovative Products & Quality Services

We aim to provide comprehensive Family and General Takaful protection. We place strong emphasis on product innovation coupled with differentiating features to ensure market acceptance.

Our Family protection products focus on savings or investment-linked plans and mortgage protection plans. The general protection offerings feature innovative plans to cover properties such as vehicles, buildings and other assets. In the long-term, we will continue to broaden our product range to meet the changing needs of our customers.

These plans are underwritten to cater for various categories of customers, from middle to lower-income groups including the rural markets, as part of our social responsibility.

Our services, on the other hand, are supported by the state-of-the-art technology, designed to ensure accuracy and timeliness of information. This will help enhance our efficiency and professionalism when dealing with customers, as well as add value for our stakeholders.

Amongst the support that Takaful IKHLAS has in place are:

  1. Point of Sales (I-POS) System
    This system provides direct linkage to quotations and sales illustrations, which are convertible policies (certificates). It also generates Financial Need Analysis, online underwriting and approval.
     
  2. e-IKHLAS
    Takaful IKHLAS has launched e-IKHLAS, a transaction mode that allows customers to purchase motor policy (certificates), both new and renewal, online directly with Takaful IKHLAS.
     
  3. e-Non Motor
    As part of the Company’s continuous efforts to introduce new transaction channels, Takaful IKHLAS has introduced e-Non Motor. This channel allows agents to issue an online cover note for non motor coverage such as fire, houseowner/ householder, personal accident and travel personal accident and certificate for marine takaful.
     
  4. Electronic Claims Estimation System
    This system is able to electronically transmit estimates and claims information between Takaful IKHLAS, the motor repairer and external adjuster. All claims are approved within 24 hours.
     
  5. Bantuan Ikhlas 24 Hours Roadside Assistance
    This service provides 365 days of round-the-clock assistance to participants in the event of an accident or breakdown. Upon request, the call centre can help deploy towing facility, allowing your vehicle to be sent to the nearest panel workshop.
     
  6. e-Covernote
    This service is electronically linked to JPJ insurance system. it provides online, hassle-free renewal and issuance of cover note and road tax disc at a single location. This is part of our desire to provide related services under one roof to our participants.