Pillar 1 : Takaful Made Accessible

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PILLAR 1

TAKAFUL MADE ACCESSIBLE

Description

We offer an active engagement model wherein a customer is aware of:

  • Multi-channel options & accessibility for purchase and enquiry.
  • Where and how to provide feedback, suggestions and to complain.

Expected Outcome

Better Engagement & Improved Services

N0.

COMMITMENT

SERVICE LEVEL

1.1

 

 

We will make takaful products easily accessible via various channels, physically and virtually, to obtain information, purchase or make enquiries

  1. We offer an active engagement for customers:
    Customers are provided with online channel www.eikhlas.com.my for online subscription of motor and selected non-motor products.

  2. Our products offerings are easily accessible via various channels, physically and virtually.
    • Family Agent locator
    • General Agent locator
    • Branch Network
    For a new self-service experience, we have provided an online customer account platform for Family Takaful known as OCA https://oca.eikhlas.com.my/oca/

  3. More channels will be made available for customers to reach us in the future.

1.2

We will actively seek feedback, suggestions or complaints on how we can serve customers better

  1. We are committed to provide efficient and effective services in handling enquiries and complaints. You can contact us through these channels:
  2. We are committed to conduct periodic customer satisfaction feedback findings to ensure that customers’ needs are fulfilled.

 

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